Nova Support

Something not working, or a question about how Nova reads your plate? Write to a human.

Email
We answer every message, usually within two working days.

j@elionlabs.org

Common questions

How do I sign in?

Nova offers Sign in with Apple and Google. Your meals, photos and progress are tied to that account, so they follow you to a new phone. With Sign in with Apple you can hide your real email address and Nova works exactly the same.

Why does Nova want my camera?

To read your plate. You photograph the food, Nova identifies each item and tells you how easy it is to digest, which way it leans between storing and burning, and what it does to your hydration. Your meal photos stay on your phone.

How do I connect Apple Health?

Open My Body and tap Connect Apple Health, then grant the read permission. Nova reads your weight, water, steps and active energy. You can revoke it any time in the Health app.

How do I delete my data?

Open Settings and tap Delete all data. This removes your meals, body readings and settings from Nova's servers and clears them from the device. If you would like your data removed by hand, email us and we will do it.

Is Nova medical advice?

No. Nova is a food and habit tool. It is not a medical device and does not diagnose, treat, or prevent any condition. Please talk to a professional about medical decisions.

Privacy

Read the full privacy policy: what Nova stores, who else sees it, and what it never does.